UJET has announced the close of its latest $76 million funding round, led by Sapphire Ventures. This Series D funding will accelerate the development of generative AI technologies aimed at enhancing customer experience (CX). New investors, including KeyCorp and IonPacific, joined the round alongside existing backers like GV, Kleiner Perkins, Citi Ventures, DCM, and Ericsson Ventures.
"Human-sounding conversations alone are no longer sufficient, as people now regularly communicate via chat or voice conversations overlaid with rich media. With generative AI, we can transform these conversations into high bandwidth visual and contextual interactions – the same way we all interact with friends and family – while offering fluid transitions between virtual and human agents, depending on complexity, urgency and empathetic themes,” said Anand Janefalkar, Founding CEO of UJET.
The latest funding will fuel UJET’s mission to transform CX by integrating real-time generative AI with Contact Center as a Service (CCaaS), Workforce Management (WFM), and analytics. These innovations will help companies scale their customer interactions with greater personalization and efficiency. Moreover, the company is planning to expand its go-to-market strategy and bolster its leadership team, including promoting Vasili Triant to Co-CEO alongside Janefalkar, who will now focus on scaling product and engineering efforts.
“Rapid advancements in AI, coupled with evolving customer expectations, necessitate a truly novel approach to customer experiences. UJET is at the forefront of this transformation, offering a unique always-present AI-in-session platform with the bandwidth required to meet the challenges of today's digital-first world. I’m excited for our next growth phase as we work to streamline the path to AI adoption in the CX space,” said Vasili Triant, Co-CEO of UJET.
Elsewhere, UJET has announced an exclusive partnership model with its Technology Services Distributors (TSDs) - Intelisys, Avant, and Telarus - to propel growth in the channel.
