Contact Center

Intercom Launches Fin AI Copilot to Provide Agents with Personal AI Assistants

Five9 Enhances Zendesk Integration to Streamline Agent Workflow

Cresta Launches New Offerings to Provide Agents with Real-Time Guidance

Verint Open Platform Integrates with Webex Contact Center to Transform CX Automation

International Customer Experience Awards ’24 Are Open for Entries! 

SuccessKPI Launches Unified Data & Reporting Solution for Zoom Contact Center Users

From Rebranding to Global Expansion: RingCentral Unveils Enhancements Across the Board

Twilio Adds Two New Features to Twilio Flex