LivePerson Boosts its Conversational Cloud with Generative AI
73% of Consumers Give Feedback Only on Positive Customer Service Experiences
Talkdesk Joins the Jack Henry Vendor Integration Program
Uniphore Buys UK-Based Red Box
Intercom Incorporates GPT-3.5 Enabled Features into its Platform
Observe.AI Launches New Real-Time AI Product Suite
NICE and Cognizant Join Forces to Transform Digital Customer Experience
NICE Reveals “Industry’s First” Conversational CX With ChatGPT-Enabled CXone