Customer Preferences

UJET Unveils Agent Mobile App for Seamless Customer Service Anytime, Anywhere

Third Time’s a Charm: North American Consumers Interact with Brands Three Times Before Purchasing

ON24’s AI-Driven Optimization Suite Takes Center Stage for Enhanced Audience Engagement

Labor Shortage Leads to Negative Dining Experiences, Survey Reveals

Seize the Holiday Moment: Merkle’s Playbook Equips Retailers for Success

What Makes People Delete Apps?

New TeleVox Solution Helps Healthcare Providers Automate Feedback Management

Retail Industry Throws $2.4B Down the Drain by ‘Ghosting’ Customers