Talkdesk is increasing its AI capabilities by introducing Talkdesk AI Rewriter and Talkdesk AI Translator to meet the growing demand for highly tailored, seamless customer encounters by improving communication efficiency and quality.
“From day one, Talkdesk AI Rewriter and Talkdesk AI Translator can help enterprises create better, more meaningful connections with their customers, eliminate inefficiencies in agent workflows, and position the contact center as a profit center through growth opportunities,” Tiago Paiva, chief executive officer and founder of Talkdesk.
Talkdesk AI Rewriter
Talkdesk AI Rewriter enables agents to edit written responses with a single click, adjusting the tone to reflect the customer's sentiment—whether professional, compassionate, or friendly. This solution allows a more personalized approach, increasing the entire customer experience while reducing average handling time (AHT) by allowing agents to communicate with consumers more efficiently.
Talkdesk AI Rewriter is especially beneficial for new agents or those who struggle with consistency because it ensures compliance with communication standards.
Talkdesk AI Translator
Talkdesk AI Translator performs real-time translation for digital engagements such as emails, chats, and SMS, allowing agents to speak with clients in their preferred language. This technique enables agents to respond to queries in a single language, which is subsequently translated into the customer's local language, boosting accuracy and eliminating language barriers.
This feature is essential for companies looking to scale into international markets or for those optimizing staffing costs by hiring agents from regions with lower labor costs.
Both features are part of Talkdesk Copilot, an AI-powered assistant that helps agents address client inquiries more quickly and accurately. Copilot automatically summaries talks and recommends dispositions, lowering AHT and enhancing agent efficiency.
Prior to this, Talkdesk launched the Talkdesk Navigator, powered by generative artificial intelligence (GenAI) and mood insights.
