Teleperformance has announced the launch of TP Infinity, its global digital consulting arm, to provide a comprehensive approach to strengthening brands by enhancing customer experience (CX). This initiative is driven by the increasing demand from clients for an integrated strategy in the current experience-centric business landscape.
“In this new era of integrating AI-powered solutions into CX management, Teleperformance is investing in value-added services to help our clients design, analyze and deploy AI-powered solutions and accelerate their CX transformation. Consolidating our digital consulting teams under the TP Infinity umbrella will allow us to keep tremendous focus on the extraordinary opportunities we have to help our clients build brand loyalty,” said Daniel Julien, Chairman and Chief Executive Officer of Teleperformance Group.
TP Infinity offers a wide-ranging portfolio that encompasses consulting, technology, data analytics, design, and creative services. It combines Teleperformance's expanding global digital CX and transformation services with three distinct digital companies obtained through the acquisition of Majorel. These companies include IST Networks, a CX technology reseller and managed service provider based in Egypt; Findasense, a digital marketing agency based in Spain with operations in Latin America; and Junokai, a CX consulting firm based in Germany.
The TP Infinity team, consisting of over 650 professionals across 15 countries in North America, South America, Europe, and Asia, collaborates seamlessly with Teleperformance and its clients. The goal is to streamline quicker, more efficient business processes, delivering enhanced experiences for customers. The diverse team comprises strategists, data experts, technology enthusiasts, creative minds, and operations experts, all united by a shared mission—to push the boundaries of CX.
In July last year, Teleperformance announced that it had achieved Microsoft Solutions Partner status for Digital & App Innovation.
