LivePerson has appointed Kevin Meeks as its first Chief Customer Officer. With a strong background in enhancing customer experiences and driving revenue growth, Meeks will play a vital role in helping brands maximize the benefits of LivePerson's renowned platform for AI-driven digital customer conversations.
“Having admired LivePerson’s innovation leading an entire industry forward, I’m excited to join the company at this pivotal time in its history, and to team up again with John as he leads us to a new period of high performance and growth. As a customer success leader, I’m particularly impressed by the caliber of LivePerson’s enterprise customers — and I’m especially looking forward to spending time in the field with them,” said Meeks.
In his impressive career spanning two decades, Meeks has successfully led customer-centric teams in high-growth companies. As the Senior Vice President of Customer Success at VMware, he oversaw a global success organization of 1,400 people, contributing to achieving an annual recurring revenue of over $4 billion and significant improvements in gross retention rates.
Before his role at VMware, Meeks held key positions in customer success, experience, and renewals at companies like DocuSign, Apptio, and Splunk. In his various roles, he consistently delivered double-digit enhancements in both net and gross retention rates. Additionally, Meeks has lent his expertise as a consultant to chief customer officers and leadership teams at major enterprises, serving on the Strategic Advisory Board at Gainsight, a leading customer success platform.
“Kevin is a tried-and-true leader with a proven track record helping customers get the most out of their investments in enterprise software. I can think of no better fit for LivePerson’s first-ever Chief Customer Officer role, and am confident that with his guidance, we will expedite success for both our customers and the teams that support them. On a personal note, this marks the third time I’ve worked with Kevin, and I’ve experienced firsthand his expertise and commitment to adding value to every touchpoint with customers. It’s a true pleasure to welcome him to LivePerson’s team of experts,” said John Sabino, CEO of LivePerson.
In its latest report, LivePerson dived into the dynamics of customer engagement, digital experiences, chatbots, and AI, highlighting a critical divide, shaping perceptions and expectations for both consumers and businesses.
