Teleperformance has announced its new status as a platinum partner for Kore.ai. Through this partnership, Teleperformance, along with its digital services division, TP Infinity, will leverage the Kore.ai Experience Optimization (XO) Platform V11.0 to implement conversational AI solutions aimed at revolutionizing customer engagement.
TP Infinity blends technological innovation with expert conversation design, guided by a team certified by the Conversation Design Institute. This comprehensive approach ensures the development of advanced automation and the creation of meaningful, customer-focused dialogues. Supported by CX strategy consultants, TP Infinity helps clients maximize the potential of Kore.ai’s acclaimed platform, delivering personalized and seamless experiences that provide a competitive edge.
Kore.ai’s enterprise-grade, no-code platform will enable TP Infinity to create sophisticated virtual assistants powered by generative AI and large language models (LLMs), addressing the specific needs of customers in areas such as customer experience, enterprise automation, and personalized user solutions.
TP Infinity boasts a diverse team of over 3,000 consultants, data enthusiasts, tech experts, creative innovators, and operations specialists operating in 20 countries across North America, South America, Europe, and Asia. United by a shared mission, this team is dedicated to advancing the boundaries of customer experience.
Prior to this, Teleperformance announced that it had achieved Microsoft Solutions Partner status for Digital and app Innovation.
