8x8 has made 8x8 Active Assessor, a solution that enables landlords to proactively engage tenants and meet legal requirements, available.
Integrating several 8x8 products, 8x8 Active Assessor enables landlords to identify and resolve potential property faults and hazards quickly, such as damp, mold, and other issues. Landlords can also use it to arrange remote fixes or schedule home visits to save time between reporting, assessing, and concluding repairs. The solutions follows the launch of 8x8 Remote Fix, which provides contact center agents with the ability to securely elevate real-time tenant interactions to video to visually address and resolve housing issues.
Tenants can also use this platform to schedule evaluations online or connect with a contact center agent, either via messaging, voice, or video.
“8x8 Active Assessor makes it quick and easy to gather essential information to report on the quality of our homes, improve property management, and reduce costs,” said Rich Harvey, Director of Digital Transformation at Housing Solutions. “The proactive approach of the solution makes it really attractive in providing a high level of customer service.”
Finally, 8x8 Active Assessor helps landlords in meeting their requirements for reporting Tenant Satisfaction Measures under the Social Housing (Regulation) Act 2023 and also their legal duties under Awaab’s Law, where landlords must begin investigating known or reported hazards within 14 calendar days and carry out repairs under a set schedule.
“It’s a challenging time for the UK Housing Associations trying to navigate property management, data and regulatory requirements, all while ensuring tenants’ safety and wellbeing requirements are met. With 8x8 Active Assessor, we’re providing landlords with an easy-to-use solution that enables them to meet many of their obligations in a quick and efficient manner, while also promoting maximum tenant engagement. The quicker a message is received and property visually inspected, via remote video or in person, the quicker it can be acted on, potentially saving landlords up to thousands of pounds and minimizing distress for tenants,” said Russell Tilsed, Vice President of Sales, EMEA at 8x8, Inc.
Currently, more than 50 housing associations in the UK are using 8x8. Following the launch of 8x8 Remote Fix, 8x8 Active Assessor is the latest communications business solution to be created for the social housing sector.
