Syniverse has announced Real-Time Text Translations (RTT), a feature in its omnichannel messaging platform that enables businesses to engage with customers in their preferred language, improving communication and interaction.
"Communicating with customers in their preferred language is a powerful way to demonstrate genuine care for their needs. People feel valued, understood, and satisfied when their perspectives are considered. It's natural for Syniverse to provide a solution that brings everyone together by providing a personalized and engaging customer experience," said John Wick, Chief Product Officer, Syniverse.
RTT, which accommodates over 130 languages across various communication channels, allows businesses to quickly recognize and adapt to customers' language preferences. When a customer responds in a different language, RTT instantly detects it, enabling the business to continue the conversation seamlessly in the newly identified language using Syniverse’s translation capabilities.
With RTT, enterprises gain a unique capability to manage customer interactions via SMS and MMS, ensuring that language barriers do not hinder effective communication.
Integrating multilingual support into customer interactions enhances personalization, making it possible to tailor experiences to each customer's language preferences and fostering deeper connections and satisfaction.
