8x8 has introduced AI-powered video meeting capabilities to its XCaaS platform, signaling a key focus on innovation and delivering AI-driven solutions for contact centers and unified communications. This equips users with real-time AI transcriptions, intelligent summaries, and actionable follow-up items, aiming to elevate collaboration during and after meetings.
“Our continued AI-led innovations are motivated by our desire to provide organizations with the technology and solutions that make their customer engagement, communication and collaboration efforts more effective and efficient. These continuing AI enhancements to the 8x8 XCaaS platform underpin exactly what we’re striving to achieve – superior employee and customer experiences – and we are deeply committed to bringing to market features that add value to our customers,” said Hunter Middleton, Chief Product Officer at 8x8, Inc.
This enhancement comes a few months after 8x8 introduced advancements to its XCaaS platform, offering features such as AI-driven voice-based self-service, the option to upgrade contact center interactions to video, and enhancements to 8x8 video meetings.
Benefits for organizations and their staff
With the inclusion of meeting summaries, information sharing has become more streamlined, enabling asynchronous collaboration by outlining the next steps, action items, and meeting highlights. The platform fosters deeper collaboration, allowing participants to engage in more meaningful conversations with intelligent meeting transcriptions that distinguish between speakers and provide actionable insights, minimizing the need for redundant tasks like note-taking.
Moreover, the system facilitates better tracking by directly linking meeting artifacts to Customer Relationship Management (CRM) systems such as Salesforce, ensuring centralized access, efficient tracking, and comprehensive reporting. This move aims to address the evolving demands of a global and hybrid workforce, aligning with modern work environments and meeting user expectations.
“Almost 90% of companies participating in our research see the value in deploying Generative AI meeting assistants. By bringing its 8x8 XCaaS platform AI capabilities to video meetings, 8x8 can now also help organizations improve productivity by reducing time spent in post-meeting activities such as following up on action items and summarizing key discussion points,” says Irwin Lazar, President and Principal Analyst, Metrigy.
