Akia Partners with Veriff on Secure Guest Experiences

Guest messaging platform Akia has partnered with the identity verification provider Veriff to streamline the process of guest identity verification.

The partnership enables property owners that are using Akia to verify guests' identities within seconds while offering a seamless customer experience.

Akia's platform aims to deliver outstanding guest experiences by automating the entire communication lifecycle. The platform enables property owners to build unique guest journeys without the need for IT interference.

Property owners can also send automated communications through text so guests do not need to download another app to be able to communicate.

"By integrating with Veriff, we're enabling hosts to automate peace of mind. Hoteliers and hosts are searching for ways to improve operational flow and create an outstanding experience while maintaining confidence in the security of their guests and properties. While Akia digitizes the guest journeys and workflows, Veriff secures the check-in process and escalates bad actors by flagging suspicious guests," said Ryan Kanoknukulchai, Akia Chief Operating Officer.

US Customer Experience Awards 2023

Veriff's AI-powered identity verification solution provides fast customer conversion along with identity fraud prevention. The solution ensures that visitors are verified and not scam artists or identity thieves. To verify their identity, visitors need to take a selfie and snap a photo of an ID.

"This partnership with Akia opens up an exciting new market for Veriff. Expanding into the hospitality space is an approach that makes Veriff incredibly tangible. Hosts invite guests into their space, and - regardless of its size - it's important to ensure safety and security. This begins with the first online guest interaction, and with Veriff, hosts can ensure their guests are who they say they are. It's an incredible honor to provide this service to the hospitality community, and reinforces our mission of being a force for good," said Manuel Solis III, Head of Global Partnerships & Alliances at Veriff.