Thousands of customers reported issues with Bank of America to the website Downdetector this week, with many reporting missing funds from their accounts.
Some customers also shared their frustration and demanded answers about the situation on social media, particularly with their Bank of America and Zelle accounts.
According to NRP, Zelle, a payment platform used to send and receive money, said that the cause of the issue was Bank of America. The official Zelle Twitter account tweeted:
"The Zelle app and network are up and running. As one of our partner banks, Bank of America is in full control of the Zelle feature in their app. We do not have access to the profiles, payments, or records of those associated with them."
Trying to find the explanation for the missing funds, BofA customers attempted to place a call with a customer service representative, however, to no avail. They received a message that their call cannot be completed due to "extenuating circumstances." After many unsuccessful attempts to connect to customer service, customers flocked to the nearest branches.
Shortly after dozens of customers started reporting issues with their accounts, Bank of America put a warning on its app, saying that there is an issue with the Zelle app feature:
"Please note: Zelle transactions made between January 14 and January 17 may be delayed in occurring and posting to accounts as requested. Transfers will be completed and will appear in your account activity and balances as soon as possible. We apologize for any delays or inconvenience."
Later that day, Bank of America informed their customers that the problem had been resolved.