Online reputation management and CX solutions provider Birdeye has upgraded its enterprise reporting and analytics suite to enable multi-location enterprises to keep pace with the demands of today's competitive market.
The strategic upgrade brings unparalleled insights into online presence, customer feedback, and operational performance across hundreds or thousands of business locations through a suite of powerful reports covering online reviews, listings, social media, inbox management, surveys, and ticketing.
All this is made possible by advanced analytics and artificial intelligence (AI) which sift through vast datasets, providing actionable intelligence.
"As the leader in enterprise ORM and CX, we work closely with the biggest location-based businesses around the world. What we hear is that in today's dynamic business environment, the need for actionable insights is paramount. Birdeye's upgraded reporting and analytics suite empowers executives to stay ahead of the curve by going far beyond surface-level data. They can now get powerful insights into customer sentiment, operational efficiency, and online presence across various touchpoints," said Dave Lehman, President of Birdeye.
The upgrade includes a number of enhancements, including holistic reporting across digital channels, richer visualization options, and a dashboard builder for tailored insights.
The holistic reporting provides a 360-degree view of online reputation, customer interactions, and customer sentiment over time and across locations to offer more insights for informed decisions.
With enhanced visualization options, enterprises can interpret data more intuitively through interactive charts and graphs. In addition, they can filter and compare data by location and gain deeper insights over time. Moreover, users can create custom dashboards with specific metrics and KPIs to fit certain roles and use cases.
With more than a decade of experience working with multi-location businesses, Birdeye has shaped its understanding of their major challenges: end-to-end visibility into customer sentiment, actionable insights at a location level, and achieving higher ROI from CX and ORM initiatives.
"Birdeye reports are not just a collection of metrics; they are a strategic asset that fuels competitiveness. It's about turning insights into initiatives and initiatives into a competitive advantage. With our upgraded suite, businesses gain the tools to not only navigate the challenges but to outperform their competitors in the ever-evolving marketplace," said Naveen Gupta, Co-Founder and CEO of Birdeye.
