Customer experience, loyalty, and growth company Bond has announced a strategic partnership with Qualtrics. Combining Bond's strategy and guidance and Qualtrics’ scalable technology platform enables Bond's customers to quickly gather, evaluate and analyze customer sentiment. Qualtrics CustomerXM will also help Bond customers gather and act on customer feedback from surveys, social media, and contact center engagements, leveraging text, voice, and predictive analytics to obtain the most relevant insights.
“Incorporating real-time measurement and analytics into an overall CX strategy is table stakes. As our counsel to clients grows in this area, we are adding to our delivery capabilities with Qualtrics, the leading world-class technology platform provider. This partnership furthers our mission to provide leading brands with long-term, customer-centric growth,” says Morana Bakula, EVP, Strategy & Solutions at Bond Brand Loyalty.
Joining forces may help both companies foster the growth of joint business initiatives in CX through guidance, information, and customer-centric support.
“A single bad experience—like an error at checkout or a frustrating customer care conversation—can result in a lost customer and lost revenue. We are excited to partner closely with Bond to help their clients deliver breakthrough customer and employee experiences with our powerful CX and EX platforms,” said Aaron McGarry, Chief Ecosystem Officer, Qualtrics.
More About Bond
Bond helps generate growth for clients by building enduring relationships between people and brands based on intelligent connections and engaging experiences. The company serves clients globally; some brands are Uber, Ford, Sephora, and Amazon.