Broadvoice Releases GoContact Solution in North America

Cloud communications platform Broadvoice has launched the GoContact omnichannel cloud contact center solution for business customers in North America.

GoContact streamlines technology and licensing to transform contact center options for businesses of all sizes. Unlike other available solutions, GoContact offers:

  • Easy deployment – GoContact is designed to be used in a cloud-based setup, which eliminates the need for hardware. Unlike other solutions, it is designed to be browser-based, meaning no additional software is essential.

  • Easy usage – With GoContact, agents are able to handle multiple communication channels, such as phone calls, chat, email, and social media, all within the same browser window, without the need for multiple applications or different login for different functions.

  • Easy management – GoContact is user-friendly, and there is no need for any previous knowledge in IT, such as coding or scripting. For example, it is easy to create an inbound campaign queue, establish rules, and assign agents using the platform's intuitive drag-and-drop interface. This means that there is no need for special training or certifications.

  • Affordability – GoContact is a platform owned by Broadvoice, which means that there aren't any ongoing licensing fees, allowing the company to offer disruptive pricing. Additionally, GoContact's concurrent seat licensing model allows customers to save money as there is no need to pay for individual agent licenses, whether scheduled to work or not.

  • Easy scalability – GoContact also delivers "surge licensing," allowing customers to temporarily acquire additional licenses during peak times and then scale down afterward.

  • No add-on fees – There are no additional costs, as GoContact charges customers a monthly fee per seat, with all the standard capabilities of the platform. Customers thus have access to exclusive features such as Agent Assist, a tool that helps agents during live calls, improving their performance and productivity, at no additional cost.

  • Easy updating – GoContact offers automatic updates, which are included in licensing.

"We're excited to finally bring GoContact to our business customers in North America. The cloud-native, low-code CCaaS platform is a game-changer in the contact center space. GoContact offers enterprise-class omnichannel functionality that's been tested by BPOs and call centers around the world. At the same time, it delivers optimal ease of use and affordability that lives up to our promise to simplify communications for small and midmarket businesses," said Broadvoice CEO Jim Murphy.

In July 2021, Broadvoice acquired GoContact, a CCaaS provider based in Aveiro, Portugal. GoContact has a strong reputation in Europe and Latin America as a CCaaS solution for business process outsourcing (BPO) companies and contact centers. Since the acquisition, Broadvoice has been preparing to offer and support GoContact's services in the US and Canada.

GoContact is currently available at a special introductory rate through Broadvoice's partners.