Person-to-person digital customer experience solutions provider Vee24 has launched a new integration for WhatsApp, enabling brands to communicate with their clients via asynchronous messaging.
Vee24's digital platform helps companies enhance customer experience and increase sales by leveraging tools such as video chat, text chat, chatbots, co-browsing, appointment setting, and, most recently, asynchronous chat. Brands can now add a WhatsApp link to their website and social media to enable customers to easily reach out to their customer service team.
After its initial launch with a beta customer, the results were encouraging. The integration of WhatsApp for customer service was introduced just days before Black Friday and saw a higher volume of incoming messages than expected. Customers were excited to directly connect with the company using a familiar communication channel, while agents were able to serve multiple customers simultaneously.
Integrating WhatsApp into Vee24's platform offers a seamless connection between customer experience and the existing agent interface. Customers can initiate a conversation with the company through their WhatsApp account at any time, and messages are immediately sent to the agent's hub, where they can handle multiple chats at once. Agents can also complete calls by conducting surveys, which are then analyzed in the comprehensive reporting system.
"This is a very exciting launch. The WhatsApp integration not only delivers a great customer experience in a preferred medium but also helps streamline call centers since agents can assist multiple customers. Vee24 also offers the advantage of allowing call center supervisors to view customer conversations, have private conversations with agents, and see agent stats in real-time, which will be soon available for our WhatsApp clients. It's an efficient, easy-to-use system for all involved," said Tomer Azenkot, CEO, Vee24.
More about Vee24
Founded in 2007, Vee24 provides customer experience solutions to leading brands, helping them boost online sales and improve customer service while building brand loyalty. With this omnichannel customer engagement platform, brands can seamlessly connect their virtual and in-person experiences, and it serves clients in various industries such as retail, automotive, and finance.