Chatmeter has announced the launch of Pulse AI: Signals, to assist brands with real-time customer and location insights critical for business growth.
“We’re in a new era for multi-location brands. Every brand is at risk of their next mention going viral and costing them millions in revenue before they’re even able to respond. Not anymore, thanks to Signals and its pioneering use of generative AI,” said John Mazur, CEO of Chatmeter.
Generally, multi-location businesses have relied on keyword-matching sentiment analysis and Net Promoter Score surveys to gauge customer sentiments at a surface level. This solution allows businesses to pose any question into the system, which leverages reviews, social media, and surveys to provide precise, data-backed information in real-time.
Making precise decisions and deepening understanding
Pulse AI: Signals generate reports that answer crucial questions about customer experience, products, and locations, allowing for quick and informed decision-making based on real customer feedback.
In addition, it gains profound insights into each customer's experience and specific location performance by utilizing region-specific data, provider insights, timeframes, and more. This in-depth understanding helps businesses to make decisions that have a tangible impact on their operations.
Powered by an advanced data pipeline, Signals processes reviews, social posts, and surveys through multiple AI models, including custom-trained versions. This enables multi-location businesses to obtain insights on various topics, including product feedback, customer satisfaction, facilities operations, critical business risks, customer and employee safety, regional strengths and weaknesses, and more.
“While many companies use AI to automate basic tasks, Chatmeter is using multiple, best of breed large language models, including internal models trained on our own data, to deliver actionable insights in real time. We have invested heavily in this technology because we believe that multi-location businesses need insights beyond what is delivered using general sentiment and search, and they need these insights in real time,” said Chatmeter CTO Dan Cunningham.
In other news, Chatmeter has launched new generative AI tools, designed to help brands better connect with their customers in a more personalized and efficient manner.
