Chatmeter introduced an innovative AI technology called Risk Monitoring, enabling multi-location brands to proactively identify and prevent crises in the ever-evolving digital landscape.
“In the realm of online reputation management, the stakes have never been higher for businesses navigating the digital landscape. Negative, business-threatening commentary spreads online with the click of a button and therefore multi-location brands must put themselves in a position where they can address – and take action against – these risks quickly and seamlessly. Recognizing this, our team has pioneered Risk Monitoring, a groundbreaking product that leverages advanced AI technologies to sift through the noise of online reviews and social media to pinpoint potential risks with unprecedented accuracy,”said John Mazur, CEO of Chatmeter.
With Risk Monitoring, brands can efficiently sift through daily reviews and social media posts, pinpointing significant business risks. The platform offers real-time qualitative and quantitative metrics, providing precise insights into a brand's current risk exposure.
The user-friendly dashboard of Risk Monitoring leverages AI to analyze, flag, and classify risky reviews and social media posts such as discrimination, harassment, customer safety, employee safety, unfair business practices, theft, and food safety. The dashboard also provides an overview of the count of unaddressed risky reviews and the number of locations facing risky reviews, both overall and per category.
This latest feature, part of Chatmeter's Pulse AI platform launched in January 2024, aims to assist brands in crisis prevention using artificial intelligence.
“Traditionally, advanced reputation monitoring tools have offered multi-location brands only a high-level overview of the general sentiment surrounding their business. Our approach goes beyond conventional sentiment analysis, incorporating a suite of sophisticated, best-in-class large language models. This strategic investment in AI allows us to offer real-time, actionable insights, empowering businesses to proactively manage their online presence and safeguard their reputation in a way that was previously unimaginable,"said Chatmeter CTO Dan Cunningham.
Elsewhere, Chatmeter has announced the launch of its new generative AI tools, designed to help brands better connect with their customers in a more personalized and efficient manner.
