Cognigy has raised $100 million in Series C funding, which the company will invest into its mission to deliver AI-first customer service at scale. This announcement comes on the heels of the company's continuous growth fueled by an increase in market demand across all industries. Cognigy plans to direct the capital towards research and development efforts in conversational and generative AI, further expanding its offering.
“The market opportunity for AI-first customer service is immense. Enterprises across all industries are recognizing the critical need for efficient, scalable, and personalized customer interactions. Our platform delivers and manages AI Agents that revolutionize the customer service landscape, providing businesses with the tools to exceed customer expectations and drive loyalty. This funding will enable us to seize this opportunity, expand our global footprint, and continue to innovate our platform to meet the evolving needs of our clients,” said Philipp Heltewig, Co-founder and CEO of Cognigy.
Founded in 2016, Cognigy provides robust AI solutions to more than 1,000 brands worldwide, including Lufthansa Group, Virgin Pulse, Frontier Airlines and more.
Cognigy’s AI-first solutions such as AI Copilot, AI Agents for Sales and Marketing, and more, use both conversational and generative AI to deliver pre-trained AI Agents that resolve high-volume customer requests at scale. This way customers can redirect human agents on high-value conversations. The same AI Agents also function as Agent Copilots, offering immediate and contextual support to human agents while automating routine tasks like call wrap-up.
