Coveo has introduced two groundbreaking GenAI applications and 15 additional offerings to enhance customer and employee experiences. These applications, Relevance Generative Answering for Agents and Relevance Generative Answering for In-App Search, represent a significant leap in how businesses interact with their clientele.
Relevance Generative Answering for Agents assists support teams with quick access to precise answers for complex queries. By leveraging generative answering, agents can swiftly resolve customer issues without the hassle of prolonged searches. This innovation not only boosts efficiency but also ensures a seamless customer service experience.
Similarly, Relevance Generative Answering for In-App Search revolutionizes SaaS-based applications by making features more accessible and understandable. Through Coveo's In-Product Experience (IPX) builder, users can effortlessly access relevant information within their workflow, fostering better productivity and user satisfaction.
“Coveo has been leading in enterprise search for more than 20 years and has used AI extensively for more than a decade to individualize customer and employee experiences and drive superior business outcomes. We’re expanding our GenAI offering by bringing generated answers to agent and in-app experiences. This enhancement makes our platform more intuitive so business users can leverage our AI to easily power individualized, trusted, and connected experiences in every interaction across multiple channels,” said Laurent Simoneau, President, CTO and Co-founder at Coveo.
15 new innovations
Coveo has also added over 15 enhancements to its AI platform. These include features like follow-up questions, conversational experiences, rich text formatting, and multilingual support, all aimed at enriching user interactions and optimizing search results.
For retailers, Coveo offers cutting-edge solutions for product discovery and merchandising. Innovations such as Semantic Encoder for Product Catalogs and Business-Aware Ranking empower retailers to deliver tailored shopping experiences while maximizing revenue and efficiency.
Moreover, Coveo addresses the data quality challenge with enhancements to its connectors and event tracking protocols. By filtering out irrelevant data and automating data tracking, Coveo ensures that its AI-driven solutions deliver accurate and trustworthy results.
Coveo's latest offerings exemplify its commitment to revolutionizing digital experiences through AI-driven relevance and innovation. Whether it's helping support teams, enhancing product discovery, or maximizing data quality, Coveo continues to redefine the boundaries of enterprise AI.
