IntelePeer has announced a partnership with Pindrop that integrates Pindrop Passport and Pindrop Protect into IntelePeer’s AI-powered solutions. Now, contact centers can leverage the intelligence needed to quickly authenticate callers, enabling the automation of more complex customer interactions.
This partnership allows joint customers in financial services, insurance, and healthcare to automate more complex interactions while enhancing fraud protection in contact centers. Pindrop's solution analyzes a caller's voice, device, behavior, and risk patterns for seamless and secure authentication. Pindrop Passport offers multi-factor authentication by passively verifying callers during natural interactions, ensuring smooth and secure account access. Pindrop Protect evaluates each call's risk using factors beyond a fraudster's control.
“One of the hardest parts of operating a contact center is the validation of a caller’s identity which is critical for executing more sensitive transactions. This is just as much of a challenge with self-serve automation using AI Agents. Pindrop’s caller authentication capabilities allow businesses to provide more meaningful self-serve opportunities to customers – from checking account balances, to transferring funds, making payments, and placing orders. In addition, we’re also delivering more intricate use cases that can be handled via automation which is a testament to our long-term vision of reinventing the contact center through customer self-service automation,” said IntelePeer CEO Frank Fawzi.
IntelePeer’s communications automation platform helps businesses quickly implement AI-powered omnichannel communications solutions that automate customer interactions. Since its inception, IntelePeer has automated more than 630 million customer interactions across voice, messaging, and digital channels while lowering the cost of an interaction tenfold.
“IntelePeer is leading the communications automation market and we’re excited to partner with them. We have a long standing, mutually beneficial partnership with IntelePeer and this is a natural evolution to our relationship. This partnership will enable our customers to quickly authenticate calls and deliver a better customer experience all while protecting their contact centers from fraud,” said Pindrop CEO, Vijay Balasubramaniyan.
