LiveVox has joined forces with Jenne, a cloud services broker and technology solutions provider, to grant Jenne's extensive network of value-added resellers across North America instant access to the LiveVox platform. This will help its clients smoothly shift from rigid on-premise contact center solutions to flexible options provided by LiveVox, including advanced features like AI and automation.
“This partnership provides Jenne and its partners with a simple and substantive CCaaS solution – while helping LiveVox increase its North American distribution through Jenne’s impressive network. You simply can’t deliver the AI capabilities customers want using legacy, on premise contact center solutions. As an increasing number of organizations look to shift to the cloud, LiveVox and Jenne will provide them the capabilities, speed, flexibility, and support needed to maximize their performance,” said John DiLullo, CEO, LiveVox.
As the move to cloud-based solutions gains momentum, contact centers require partners who can offer top-notch technology along with proficient guidance and execution. This collaboration brings together LiveVox's established cloud contact center solutions, crafted to boost agent efficiency and enhance customer experiences, with Jenne's comprehensive support before and after-sales. This synergy is geared towards producing concrete outcomes and return on investment (ROI) within the contact center sector.
"LiveVox’s proven CCaaS platform simplifies the way contact center leaders create seamless customer journeys while increasing collaboration and efficiency to deliver a faster route to ROI. We’re excited to partner with LiveVox to deliver game-changing solutions to the market as the shift to the cloud intensifies,” said Michael Gottwalt, Vice President Cloud Solutions & Enablement, Jenne.
In March this year, LiveVox announced the launch of LV19, the latest version of its platform, to make it easier for contact center professionals to create smooth customer journeys while improving agent productivity and effectiveness.