Medallia has introduced Simonetta Turek as its new Chief Product Officer, who will lead product management and design at the company as an integral part of the executive leadership team.
“By adding an experienced, talented leader like Simonetta as our new Chief Product Officer we add a proven innovator to an already accomplished product team. Her passion for customer success, AI, machine learning, and driving results at scale will be invaluable as we accelerate and expand what we bring to our customers. With our existing world-class customer and employee experience solutions at Medallia, this exciting addition to our leadership team gives us a phenomenal opportunity to create even more competitive advantages for our clients,” said Joe Tyrrell, CEO at Medallia.
This shift in the leadership team occurred a few months after the appointment of Joe Tyrrell as Medallia's new CEO.
With several decades of experience and a strong emphasis on innovation and global customer experience, Turek has a well-established track record as an executive product leader. Her extensive experience includes roles at renowned companies such as Genesys, Nokia, and AWS. In her most recent position, she served as the General Manager of the Customer Experience Products division at Twilio.
“I am excited to step into the chief product officer role at Medallia and help to continue to deliver high value product development for our clients. The customer and employee experience landscape is prime for innovation. Medallia’s deep domain expertise, proprietary data, and powerful artificial intelligence give us an incredible opportunity to accelerate that and help the largest companies in the world deliver more personalized experiences to their customers and employees,”said Turek.
In other news, Medallia has formed a partnership with real-time customer intelligence company Cresta and enhanced its collaborations with LivePerson and Five9.
