Nextiva Appoints New Chief Revenue Officer

AI-powered customer experience platform Nextiva has announced a significant addition to its leadership team, appointing Jim Nystrom as the new Chief Revenue Officer (CRO). With a strong emphasis on practical AI integration, Nystrom is poised to play a pivotal role in shaping and executing Nextiva's growth strategies, focusing on delivering impactful business outcomes.

“I am beyond excited to build and grow the world-class sales development organization within Nextiva, which has been on the cutting edge of contact center, unified communications technology. Nextiva is uniquely positioned to deliver a comprehensive, complete customer experience platform for knowledge workers and customer-facing representatives in sales, service, and support globally today,” said Jim Nystrom, CRO.

Drawing on his successful track record, including roles as the CRO of Dialpad and Executive Vice President of Global Sales at Five9 during its significant growth phase, Nystrom brings valuable experience in building and scaling revenue teams that provide solutions to global enterprises. In collaboration with Nextiva, he is well-positioned to support businesses of all sizes and across diverse sectors, including commercial enterprises, state and local governments, educational institutions, BPOs, and service providers.

Nextiva's AI-driven platform is characterized by its contemporary, cloud-first design, which was crafted by CX platform experts. Recognized for its scalability, simplicity, and global reach, Nextiva aims to infuse excitement into every customer interaction. Through innovative approaches and expert implementation methods, businesses can now establish connections with customers that redefine the standard, ensuring an exceptional experience at every touchpoint.

“The recent Thrio acquisition paves the way for a new phase of expansion at Nextiva. With Jim at the helm of our dynamic revenue teams, there's no limit for Nextiva to accelerate our momentum as the ultimate single platform for all conversations globally. His strategic vision aligns with Nextiva's goals, and uniquely positions us apart from any other company in the current market landscape,” said Tomas Gorny, CEO, Nextiva.