NICE Actimize has announced the release of SURVEIL-X Behavior, the latest addition to its leading SURVEIL-X Holistic Employee Conduct Surveillance suite. The solution provides financial institutions with a tool to analyze employee behavior across multiple dimensions.
“Employees are a firm’s most valuable asset, but certain behaviors can negatively impact the firm’s reputation or bottom line. Risky behaviors can expose an organization to unnecessary risk. SURVEIL-X Behavior consolidates metrics from many systems into a single behavioral profile to provide firms with a comprehensive understanding of employee conduct,” said Chris Wooten, Executive Vice President of NICE.
One of SURVEIL-X Behavior's key features is its ability to notify managers when specific risk thresholds are crossed, such as failure to complete compliance training or receiving an unusual number of customer complaints. With this awareness, managers can take proactive measures, such as coaching or re-training employees, implementing new policies, initiating investigations, or placing employees or departments under closer scrutiny.
Moreover, the solution offers a comprehensive approach to managing employee conduct by integrating data and alerts from numerous sources, such as HR records, customer complaints, access control systems, learning management platforms, and existing surveillance systems.
It employs AI-driven anomaly detection to identify irregular patterns in communications or trades. The solution uses AI to assess employee behavior across various dimensions, consolidating multiple behavioral indicators into a single risk score. This includes monitoring for issues like trading limit breaches, unusual cancellation patterns, and negative communications identified through Natural Language Processing.
Additionally, SURVEIL-X Behavior tracks a broad spectrum of risk factors, including aggressive selling tactics, expense violations, attendance problems, excessive customer complaints, unauthorized system access, breaches of non-public information, conflicts of interest, and vacation policy violations.
