NICE has announced that its Board of Directors has appointed Scott Russell as the company’s new Chief Executive Officer, effective January 1st, 2025. Russell will succeed Barak Eilam will retire and step down by the end of 2024 after over 10 years as CEO and 25 years at NICE.
Russell brings over 25 years of experience in the enterprise software industry. He spent the last 14 years at SAP, where he held various leadership roles, including serving on the Executive Board as Global Chief Revenue Officer. In this role, he was responsible for $31 billion in revenues and led the company’s transition to cloud-based services. Scott also served as Chairman of SAP North America and other SAP business units, and he was involved in M&A, planning, market guidance, and corporate governance. Before SAP, Scott worked at IBM and PWC.
“We are thrilled to welcome Scott as the new CEO of NICE. His extensive enterprise software experience in adjacent markets and leadership at global scale will be instrumental as he leads NICE through its next phase of growth. I am confident that Scott’s background, personality, energy, and drive, will take NICE to new heights as we continue to execute on our platform strategy leveraging cloud, digital and AI. I want to take this opportunity to again express our gratitude to Barak for the transformative years of NICE under his leadership, propelling the company to undisputed leadership across its markets," said David Kostman, Chairman of the Board of Directors.
Scott Russell said, “I am honored to take on the role of CEO at such an exciting time for NICE. We have an incredible opportunity ahead of us as NICE continues to lead the digital and AI transformation and provides a unique platform for growth in the coming years. I am highly impressed by the culture of the company, the innovative product portfolio, and its strong global presence and leadership position. I look forward to working with the talented team at NICE to continue to build on the heritage and success NICE has had over the last decade and lead the company into its next phase of growth.”
