NICE Launches an AIaaS solution, ElevateAI

NICE has launched ElevateAI, a new AI as a Service (AIaaS) solution that brings the power of Enlighten AI, its purpose-built CX AI, to the developer community.

ElevateAI enables developers to leverage NICE's AI developer-friendly APIs, instant sign-up capabilities, and affordable consumption-based pricing.

Barry Cooper, President, CX Division, NICE, said: “The data-driven, AI future is already here, with organizations heavily prioritizing their investments in this direction. As the leader in AI for customer experience, we are very pleased to announce the release of ElevateAI, enabling organizations to benefit from NICE’s leading Enlighten AI models within their own developed software.”

US Customer Experience Awards 2023

As demand for artificial intelligence is rapidly growing, ElevateAI gives the industry a new way to gain customer insights across audio, transcripts, and chats to build smart CX applications. By using easy-to-use APIs, organizations of all sizes can understand what their customers feel and think with automated speech recognition (ASR) technology trained on billions of interactions from NICE's CX datasets.

Developed with 20 years of research and proven outcomes, pre-built CX AI models provide the ability to understand sentiment and behavior at scale. Further, an open and flexible architecture supports easy integration with any existing technology stack while powering limitless innovation.

The company promises that ElevateAI enables communities to "define a new standard for CX development".

On the contact center innovation front, NICE has launched a solution that automatically generates summaries of every customer interaction with an agent.