All-in-one product experience platform Pendo has acquired Zelta AI, a New York City-based startup that automates customer feedback collection and uses AI to uncover actionable insights from the data. The move represents the next step in Pendo's rapid pace of AI innovation — last year, the company released a series of new innovations and long-term roadmap under the name of Pendo AI.
Zelta will be incorporated into Pendo Listen, a new product in the Pendo One platform that accelerates product discovery. This will help product teams get AI-powered insights from troves of their user feedback data spread across 150+ sources, like Gong and Zoom calls, support tickets, social review sites, and more. As a result, product teams will have a 360-degree view of the customer and deliver products that customers love.
"AI is transforming how companies build products with Pendo, and this acquisition accelerates that transformation. Users share feedback wherever it's convenient for them, scattering insights that companies need to grow their businesses or retain customers. Zelta AI makes it easy to find these insights, and alongside Pendo Listen, enables product teams to make confident decisions on what to build. By integrating this team and their compelling technology, we can deliver even more value to Pendo customers," said Todd Olson, CEO and co-founder of Pendo.
Along with Pendo Listen, Pendo has launched a number of AI features across every part of the platform with strong early adoption. Some of these include AI guide creation and translation, journey insights, and NPS insights. The company also launched suggested replays and listen features that help customers make more impactful product decisions.
"Pendo is on the cutting edge of AI innovation, launching products and features that increase productivity, and help product teams deliver more value to their customers and businesses. The Zelta team shares that mission and we're thrilled to continue building transformative products as part of Pendo," said Pierce Healy, CEO and Co-Founder of Zelta AI.
