Playvox has announced today that Daniel Pagel has joined the company as Chief Executive Officer (CEO).
Prior to becoming part of Playvox, Pagel held the position of Chief Revenue Officer (CRO) at Britive, a prominent player in cloud security and identity. Additionally, he served as the CRO of NetMotion Software, a company acquired for $340M by Absolute Software through the Carlyle Group in June 2021. Before these roles, Pagel contributed his leadership expertise at MobileIron and AT&T.
"I've spent my entire career providing solutions centered on better customer experiences. I'm thrilled to join Playvox - a company recognized as a leader in the Workforce Engagement space that provides a solution for the complex needs of the contact center - from AI-driven Quality Management to Workforce Management. In addition to joining a leadership team that has years of contact center expertise, I am thrilled to join a company that puts its customers and its teams at the heart of every decision," said Pagel.
Pagel is looking forward to the future of Playvox, including the upcoming release of AutoQA, which leverages AI to help Quality Analysts identify potential issues that lead to poor experiences quickly.
"As Playvox positions itself for its next stage of growth, Daniel is uniquely suited to accelerate our momentum in the coming years. Daniel is known for driving results, along with having a relentless focus on customer experience, which makes him a perfect fit for this next stage of Playvox's journey. In addition, Daniel has an impressive track record with SaaS solutions and will help ensure Playvox continues to be the Workforce Engagement Management solution of choice for contact centers globally," said Ryan Mandl of Five Elms, the majority shareholder / private equity owner of Playvox.