Qualtrics has announced new patient and provider care solutions through its ongoing collaboration with Epic which will provide joint customers with access to products combine patient feedback with health information in Epic at the point of care.
“The electronic health record has become an integral part of how we care for patients today. So many of us who are committed to caring for patients are spending a significant amount of time clicking and dictating, when what we all really want is intuitive, integrative solutions that make our lives easier and enrich the care we provide. I am thrilled we are taking big steps toward that future together with Epic,” said Dr. Adrienne Boissy, Chief Medical Officer at Qualtrics.
Available for public preview starting in Q1 2025, the new features will help healthcare providers to better understand the patient experience and take immediate action in critical moments. By capturing nuanced and specific feedback about patients' experiences, healthcare providers can take follow-up actions before issues develop into bigger problems.
Captured info includes patients' sentiments and emotions post-visit or post-discharge and is embedded in clinical workflows. Similarly, negative sentiment can trigger service recovery workflows, empowering healthcare providers to respond to patient feedback. Providers can use this data to identify patterns and opportunities for ongoing improvement of patient outcomes and the overall healthcare experience.
Patrick McGill, MD, Executive Vice President and Chief Transformation Officer at Community Health Network, expressed enthusiasm for the collaboration: “By integrating real-time feedback directly into the electronic health record, we’re planning not only to enhance the accuracy of our care but also deepen the connection with our patients. This collaboration enables us to anticipate patient concerns and act proactively, transforming the way we deliver healthcare into a more compassionate and responsive experience. It’s a significant leap forward in making healthcare truly patient-centered.”
Epic has recently integrated with Press Ganey to also provide a greater understanding of patient experience.
