ServiceNow and Zoom have announced an expansion of their strategic partnership, with the goal to enhance enterprise collaboration through generative AI technologies.
By integrating Zoom's AI Companion and ServiceNow's Now Assist, the partnership seeks to improve workflow automation and productivity across the enterprise. This new integration is expected to be available in the first half of 2025.
The collaboration brings together two advanced generative AI tools, allowing seamless automation of tasks from meetings to actionable workflows. For example, Zoom's AI Companion will be able to summarize virtual meetings, generate transcripts, and identify key action items. These tasks will be connected directly to ServiceNow workflows, ensuring that projects continue to move forward efficiently.
Through Now Assist for Strategic Portfolio Management, workflows such as ticket creation and task assignments will be automatically triggered, enabling teams to focus on high-priority work while administrative tasks are handled in the background.
“Through our enhanced collaboration with ServiceNow, we continue to deliver seamless interactions across both platforms with GenAI capabilities and embedded user interfaces. Integrating Zoom AI Companion with ServiceNow takes productivity to the next level, empowering customers to move seamlessly from meetings to productivity, reducing admin time and streamlining workflows,” said Eric S. Yuan, founder and CEO of Zoom.
This integration reflects the growing trend of using AI to convert unstructured conversations into structured data, making it easier for companies to manage projects and maintain momentum. To access this new feature, businesses will need to purchase both Zoom’s AI Companion add-on and ServiceNow Now Assist.
