ServiceNow has announced new features within its Tokyo release for the Now Platform.
The focal point of the release is improvement in engagement and productivity across the enterprise, with emphasis on streamlined order management and scheduling. Planned for Q4 2022, the release includes Manager Hub and Admin Center solutions, as well as Order Management and Issue Auto Resolution for Human Resources.
Manager Hub gives supervisors a comprehensive overview of their team and organization. Managers can access team insights, daily team stats, important dates and tasks, and requests. In case of emergencies, managers can receive notifications and take action on employee tasks and requests that need immediate attention.
Blake McConnell, Senior Vice President of Employee Workflows at ServiceNow, said: “Leaders often underestimate the impact great technology can have on the employee experience.”
“By giving employees better digital tools that are as easy to use as their favorite websites, the features in the ServiceNow Tokyo release give employees and customers a better experience, which benefits the whole business.”
Issue Auto Resolution for Human Resources build on the capabilities of Issue Auto Resolution for ITSM and HR teams and use natural language understanding (NLU) to process requests and provide self-service content to employees via Microsoft Teams, SMS, or email.
In urgent cases, the solution notifies an employee care rep when additional support is needed.
Another highlight of the release is enhancements to Order Management which simplify product catalog management through product detail pages. Agents can now find product faster and have more time to help customers. Moreover, customers can submit and track orders via the self-service feature at any time.
To help users understand new features, ServiceNow uploaded a video hosted by the company developers who are explaining how to make the most out of the latest release:
Published twice a year, all ServiceNow releases are named after cities from around the world, such as Madrid (2019), Orlando (2020), and San Diego (Q1, 2022). Each release brings dozens of various new functionalities and features to ensure continued platform support.
All ServiceNow releases are free and are part of any ServiceNow subscription or pricing plan.