Enterprise work management platform Smartsheet has implemented Amazon Q Business, a new generative AI-powered assistant, to streamline knowledge management and boost employee productivity. By embedding Amazon Q in the company's Slack app, more than 3,000 global employees will be able to find answers to their questions without searching for them by department.
Trained on public help documents, training courses, and hundreds of employee Slack help channels, the tool enables Smartsheet to consolidate its organizational knowledge into a single AI engine and give its workforce immediate answers through natural language queries.
To get answers, employees can simply tag @AskMe in any Slack channel and ask a question, and Amazon Q will instantly give them an answer, saving a significant amount of time.
“Smartsheet is integrating generative AI to improve productivity and remove some of the drudgery from work so our employees and customers can focus on the work that matters most. With our new Amazon Q chatbot in Slack, our teams can instantly get the information they need, cutting down on time spent searching for answers and enabling them to work through common issues faster so they can keep building new product features. We’re just scratching the surface of what’s possible with Amazon Q, and we look forward to continuing to partner with AWS to apply the technology in new ways,” said Ben Canning, SVP of Product Experiences at Smartsheet.
The company has embraced the @AskMe chatbot across all levels to promote self-service, enabling quick answers for employees and enhancing focus on impactful work. As a result, senior executives have noted increased project visibility and engagement, reducing direct information requests.
“Smartsheet and AWS share a commitment to innovation that simplifies work. With Amazon Q, Smartsheet is applying generative AI to make its organizational knowledge more accessible, boosting employee productivity and freeing up their team’s time to focus on delivering for customers. We look forward to continuing to work with Smartsheet on new AI-powered solutions that empower employees and customers to achieve more,” said Rich Geraffo, Vice President and Managing Director at AWS.
