Startek has introduced Startek Generative AI, a cutting-edge suite of AI-driven solutions designed to accelerate and optimize business processes for enhanced efficiency and effectiveness.
"The customer experience landscape is undergoing a significant transformation driven by AI. Startek Generative AI isn't just about keeping pace; it's about giving businesses a competitive edge. With Generative AI, our clients can not only deliver exceptional service at every touchpoint, but also unlock significant cost savings, increase productivity, expand insights and enhance agent and customer experience, "said Abhinandan Jain, Chief Growth Officer, Startek.
Startek Generative AI transcends basic automation by offering a strategic approach that boosts agent productivity, streamlines operations, and personalizes the customer journey. Leveraging advanced generative AI tools, it swiftly identifies and addresses customer needs across multiple touchpoints. This optimization of HR, training, and operational functions enables agents to prioritize responses with greater empathy and speed, improving the overall customer experience.
By transforming agent training, automating tasks, and analyzing sentiment for personalized interactions, Startek Generative AI elevates every facet of the CX journey.
Startek Generative AI enhances agent onboarding and training with interactive modules and personalized coaching, improving performance through tailored insights and real-time support for exceptional customer interactions. It enables customers to resolve queries efficiently with voice and text-based self-service options, boosting satisfaction. Predicting call volumes accurately and automating quality assurance processes using advanced analytics ensure workforce efficiency and compliance.
At its core, the robust Startek GPT engine, powered by generative pre-trained transformers, automates routine tasks, summarizes interactions, and analyzes customer sentiment, enabling agents to focus on complex issues and deliver personalized experiences.
Startek Generative AI has already shown impressive results for a global electronics and hardware manufacturer, achieving a 20% improvement in First Call Resolution (FCR) for 50% of agents and a 15% reduction in Voice Average Handling Time (AHT) for 60% of agents.
With a deeply human-centric approach, Startek Generative AI aims to transform customer expectations at every touchpoint as businesses increasingly adopt generative AI technologies.
