Talkdesk has added new generative AI capabilities to its Retail Experience Cloud, a customer service platform tailored for brands in retail, e-commerce, and consumer good industries.
The company also added new preconfigured genAI-powered use cases to Talkdesk Autopilot for Retail to enable brands to resolve common complex customer service scenarios with the help of self-service.
What does this mean for consumers? Brands that implement this solution can enable customers to manage and change items in larger orders, and receive personalized recommendations based on location and preferences.
“Consumers’ customer service expectations are on the rise, especially in retail, so it’s critical for brands to deliver an AI-powered journey that ensures an excellent experience while driving retailers’ business outcomes. We are focused on giving retailers innovative AI capabilities that allow them to stay ahead of their own customers' needs and drive brand loyalty and customer lifetime value, right out of the box, from day one,” said Ed Durbin, Vice President of Retail Strategy at Talkdesk.
On the agents' side, Talkdesk Retail Experience Cloud provides a live, real-time view of consumers’ shopping carts so agents can provide tailored, timely, and relevant service, driving value and customer satisfaction for their business.
Talkdesk Autopilot for Retail uses GenAI to automate typical customer inquiries about orders, shipments, and deliveries. Integrated deeply and broadly with retail systems, the solution enables retailers to offer seamless, 24/7 self-service experiences.
