TELUS International has unveiled the beta release of Fuel iX, an advanced AI engine designed to assist companies in scaling up their generative AI (GenAI) projects to the production level. This enterprise-grade solution facilitates faster deployment of customized AI solutions while ensuring responsible management of the technology. With access to over 100 large language models (LLMs) and the ability to switch models post-launch, organizations can steer clear of vendor lock-in and future-proof their GenAI applications.
“Enterprises don’t have just one or two generative AI solutions. TELUS has generative AI solutions in production supporting more than 30,000 users, several pilots and more than 30 new application requests. Many require customization to support enterprise workflows. It is critical to have an AI engine you can plug into and quickly deliver productivity applications for business users and also manage them at runtime. Those were key market gaps we filled with Fuel iX,” said Jaime Tatis, Chief Insights Officer, TELUS.
Fuel iX also offers comprehensive management capabilities, enabling businesses to consolidate oversight across multiple GenAI applications running in various environments, applications, and clouds. The solution also provides application templates for the swift deployment of tailored GenAI copilots aligned with specific company workflows.
Fuel iX is now available in a restricted beta release.
Fuel iX Core and Apps
The Fuel iX platform enables existing enterprise applications, third-party, and custom GenAI apps to access essential services such as access control, moderation, observability, and privacy through an integration server and GenAI gateway. This streamlines the management of the GenAI value chain, spanning from data and models to management, applications, and interfaces.
Fuel iX comprises two solution layers – Core and Apps – each equipped with various modules and connectors to third-party solutions. Fuel iX Core serves as the backbone for enterprise AI, offering integration and administration features, including observation, arbitration, orchestration, moderation, and enhanced security. On the other hand, Fuel iX Apps provides templates for GenAI applications across customer and employee experiences, third-party application support, application channel integration, and more.
Accelerated productivity
TELUS International leveraged Fuel iX to develop a suite of generative AI management tools, allowing them to leverage multiple cloud providers and over 100 large language models while maintaining centralized observability by use case, user, and AI model.
Furthermore, TELUS International implemented tools and processes to ensure compliance with privacy, data sovereignty, AI safety, and security requirements. The adoption of Fuel iX resulted in significant cost avoidance and revenue lift for TELUS International, including C$6.4 million in cost avoidance and C$1.8 million in revenue uplift from more accurate billing for technician visits in the partial year of 2023.
“The deployment of generative AI-powered applications was growing at such a pace that we needed full visibility and management across all the applications and use cases. We settled on an approach that enabled us to efficiently manage the rapid growth to ensure we future proofed our generative AI capabilities,” “We couldn’t have met our requirements and graduated from pilot to production scale without Fuel iX,” said Hesham Fahmy, Chief Information Officer, TELUS.
In other news, TELUS International has announced a strategic partnership with Local Measure, a global tech company, to create more intuitive, personalized, secure, and scalable customer experiences on Amazon Connect.
