RingCentral has announced an expansion of its strategic partnership with Vodafone Business to introduces the Vodafone Business Contact Center with RingCentral, powered by RingCX, offering Contact Center as a Service (CCaaS) alongside its Unified Communications as a Service (UCaaS). This will allow Vodafone Business's multinational clients to deliver outstanding customer experiences.
"Our strategic partnership with Vodafone Business continues to drive innovation in global communications. With the addition of Vodafone Business Contact Center with RingCentral, powered by RingCX, we're ensuring businesses can meet their customers wherever they are in their journey, while also driving operational efficiency. As we work to empower organizations worldwide to adapt to the evolving digital workplace, we’re providing them with AI-driven tools that optimize communication workflows for better business outcomes,” said Homayoun Razavi, EVP, Chief Business Development Officer, RingCentral.
The Vodafone Business Contact Center with RingCentral streamlines contact center operations by equipping agents with AI features such as call summaries, transcripts, automated scorecards, and insights, enhancing customer interactions. It supports voice and over 20 digital channels like web, messaging, and social media. Initially launching in the UK, and Germany later this year, it will expand to other markets gradually.
“By switching to the cloud from rigid fixed systems, customers can add services when required, paying only for what they need. We estimate this will save many of them up to 30% in operating costs by reducing administrative costs and IT operational expenses whilst boosting productivity and collaboration. On the customer service side, we’re excited to now deliver CCaaS to our growing customer base with Vodafone Business Contact Center with RingCentral, powered by RingCX, as organizations look for new, innovative ways to elevate customer engagement and provide superior customer experiences,” said Marika Auramo, Chief Executive Officer, Vodafone Business.
Availability
Vodafone Business UC with RingCentral, a cloud-based communications solution, is already available in 20 markets across Europe, North America, and Asia-Pacific. This platform integrates messaging, video meetings, fax, file sharing, and virtual phone systems into a single user interface, accessible from any internet-enabled device. Vodafone plans to expand the reach of Vodafone Business UC with RingCentral to new regions, including South America, the Middle East, and Africa, as well as more countries in the EU and Asia Pacific in the first half of next year.
