Weave has unveiled its inaugural AI-powered feature - Response Assistant - to help its customers and healthcare providers with handling patient responses.
Weave has launched its first AI-driven feature, which is now available to over 27,000 Weave customers, with the aim of saving customers' time by using AI to draft responses and other content. One of its first use cases is to draft a response to a patient review with just one click, which the user can edit before submission. This feature helps users manage their online reputation and practice reviews more efficiently.
“Reviews are the lifeblood of specialty healthcare practices, as more than half of patients look at online reviews of healthcare providers before scheduling an appointment. This is a great place for us to start with AI. Our focus on automating repetitive tasks in specialty healthcare practices has been a key strength for Weave since our founding, and we have multiple enhancements on the roadmap that will leverage AI to make patient communication and engagement easier for every office,” said Branden Neish, Chief Product & Technology Officer of Weave.
According to Weave's 2023 Healthcare Business Insights Report, online reviews are becoming more crucial for practices in attracting new patients. The report revealed that 77% of offices consider online reviews essential for business growth. However, only 41% of these offices regularly request patients to leave a review after their appointment.
Weave has been continuously improving its Reviews product in the past year. One of the latest additions is Review Analytics, launched in June 2022. This new feature enables Weave users to track and analyze crucial metrics, such as the number of review invitations sent, the number of received reviews, and the number of reviews replied to, which can impact a business's local search rankings.
Apart from its Reviews product, Weave upgraded its suite of products by adding other features in the last couple of months, including new tools for veterinary clinics, Bulk Texting to help businesses send personalized messages to their clients, and Online Scheduling, to allow patients to schedule appointments directly from the company's website.