Conversational AI vendor Yellow.ai has launched Dynamic Conversation Designer, a solution that "revolutionizes" the design process of chat and voice conversational workflows with Generative AI.
Dynamic Conversation Designer has a no-code user-friendly interface which lets users create conversation scenarios within minutes. The solution streamlines the creation of human-like conversational experiences without the need to hire and train new design teams.
"Conversational flows that lack design thinking can frustrate customers, diminish expected ROI, and potentially damage the brand. Delivering increased productivity, our Dynamic Conversation Designer is directly in line with our vision of empowering businesses to deliver the most impactful interactions at scale and speed. Leveraging it, we were recently able to deliver a full-fledged chatbot implementation in two hours, a significant improvement from the previous requirement of at least two days for design and development in silos," said Raghu Ravinutala, CEO and Co-founder, Yellow.ai.
Already a part of the company's platform, Yellow.ai's Dynamic Conversation Designer offers unique features like rich message content integration, voice effects control, sharing of designs, and instant previews of final conversations without switching workflows, ensuring real-time collaboration. By doing so, the solution frees up time for developers and conversation designers to focus on more complex tasks, boosting overall productivity.
With all the unique features the solution offers, enterprises can create engaging and personalized conversations, deliver enhanced customer experiences and drive more conversions.
"Also, by integrating generative AI with Yellow.ai's proprietary insights engine and conversation designer, we aim to produce improved business results, including increased deflection rates, improved conversion rates, a highly personalized customer experience, and faster resolution times," added Ravinutala.
Dynamic Conversation Designer will soon be able to provide suggestions to users by sharing the next probable flow and alerting for detected errors, powered by generative AI and tighter integration with the Yellow.ai Marketplace.
