Nextiva has unveiled Nextiva Workforce Scheduling, the latest feature within its workforce engagement suite. This enhancement aims to streamline contact center staffing operations by automating critical tasks, cutting costs, and boosting efficiency.
“Workforce Scheduling helps optimize staffing levels and schedules to ensure efficient operations and excellent customer service while balancing employee needs and preferences. Nextiva is devoted to offering the most comprehensive unified customer experience management platform on the market. The addition of Workforce Scheduling to our portfolio brings essential front-line CX staffing tools seamlessly into our platform as a complete solution,” said Senthil Velayutham, Nextiva’s Chief Product & Technology Officer.
The newest solution allows contact center managers to automate complex processes such as staffing forecasts, shift planning, compliance checks, and performance monitoring.
In addition, the platform assists employees by giving them access to a user-friendly app where they can manage their own schedules, whether it's bidding for shifts, swapping schedules, or requesting time off.
Workforce Scheduling is now available and is part of the Nextiva Unified-CXM Premium package.
In other news, Nextiva has announced a significant addition to its leadership team, appointing Jim Nystrom as the new Chief Revenue Officer (CRO).
