Information Technology (IT) solutions provider Mphasis has unveiled a strategic partnership with Kore.ai, to enhance Mphasis' offerings in customer experience management and employee engagement for their enterprise clients, by leveraging the advanced capabilities of Kore.ai's leading conversational AI platform.
"Conversational AI is having a tremendous impact on every industry. We automate billions of interactions every year through our conversational AI platform and solutions and have already delivered an estimated $1 billion in cost savings to global enterprise customers. We chose Mphasis as our strategic partner due to the synergy between our experience optimization offerings and their service portfolio. And together, we will accelerate innovation and drive growth, providing exceptional solutions and experiences to our customers," said Raj Koneru, CEO and Founder, Kore.ai.
Mphasis, as the Platinum Partner of Kore.ai, will gain access to the advanced platform technology offered by Kore.ai, providing the company with valuable support in go-to-market strategies, product development, and engineering, enabling both companies to enhance their capabilities. The collaboration aligns with Mphasis' commitment to being a Cloud-Native and Cognitive-First company, focusing on leveraging cloud technology and cognitive capabilities to deliver innovative solutions.
The partnership between Mphasis and Kore.ai aims to boost the customer interactions of businesses in various sectors, including banking, retail, insurance, travel, and healthcare. By leveraging Kore.ai's Conversational AI solutions, powered by generative AI technology and large language models (LLMs), the collaboration aims to enable the rapid deployment of intelligent virtual assistants (IVAs). These IVAs have the potential to transform how customers, agents, and employees engage with enterprises by facilitating human-like conversations.
Mphasis will utilize this collaboration to enhance its next-generation contact and service center solutions, which are not only cost-effective but also preferred by clients, accelerating Mphasis' growth in market share.
"Conversational AI solutions are leading the way in which enterprise clients are interacting with their end customers. We are excited to partner with Kore.ai to drive innovation and accelerate growth in this nascent yet disruptive space. Kore.ai, being an undisputed leader in this space, will bring its superior technology capabilities, enterprise-grade Experience Optimization (XO) Platform and the latest generative AI innovations that will complement our product engineering capability for solution development. Additionally, this partnership will also help accelerate cross-selling opportunities into Kore.ai's existing client base, particularly in the contact center transformation space," said Nitin Rakesh, Chief Executive Officer, and Managing Director of Mphasis.
Kore.ai offerings
The Kore.ai XO platform assists even those without technical expertise, to easily design, build, test, and deploy conversational user interfaces, virtual assistants, and process apps. It supports a diverse range of digital channels, including voice, and can be deployed on cloud, on-premises, or in hybrid environments. With its broad language support spanning over 120 languages, the platform offers innovative features like Smart Co-pilot, AI-Assisted Dialog Node, and zero-shot/few-shot models.
In addition,Kore.ai provides a range of pre-built solutions tailored to specific domains. These ready-to-use solutions, such as SmartAssist, AgentAssist, BankAssist, HealthAssist, SearchAssist, WorkAssist, HR Assist, IT Assist, and the newly launched RetailAssist, are all developed on the XO platform.
Elsewhere, Kore.ai has announced the release of the Kore.ai Experience Optimization (XO) Platform Version 10.1, which features enhanced capabilities for building chatbots using generative AI.
