TaskUs has introduced AssistAI, a novel knowledge-based assistant built on the TaskGPT platform. This tool is custom-trained using client knowledge bases, training materials, and historical customer interactions to deliver precise and personalized responses to team member queries. By doing so, AssistAI streamlines processes, allowing teams to focus on more intricate tasks, ultimately enhancing overall efficiency.
“We are still at the early stages of the GenAI revolution. Businesses are asking us how GenAI can positively impact their operations. By building and integrating safe, proprietary AI like AssistAI that incorporates the human touch, TaskUs is helping answer this question, enabling customer service teams to deliver better interactions more efficiently.” said Bryce Maddock, Co-Founder and CEO of TaskUs.
Leveraging over a decade of expertise in the AI field, TaskUs aims to provide tailored customer service solutions aligned with contemporary enterprises' growth, scale, and transformative goals. AssistAI comes at a pivotal moment as businesses prioritize GenAI as a catalyst for innovation and improved customer experiences.
TaskUs is extending these capabilities to its extensive client base, leveraging partnerships with major technology players such as AWS and Zendesk. Through collaborative efforts with these industry giants, TaskUs aims to integrate the power of people, technology, and agility to develop GenAI-powered, human-made solutions that exceed customer expectations, empower employees, and substantially reduce costs while enhancing productivity and client satisfaction.
TaskUs had previously announced MoneyLion Inc. as the inaugural TaskGPT partner. Since the deployment of TaskGPT and AssistAI, MoneyLion has successfully optimized its customer service capabilities, resulting in significant reductions in handling time and improved customer satisfaction scores.
Under the concept of SuperHuman Outsourcing, TaskUs combines Generative AI with its global business process outsourcing frontline teams to enhance performance and efficiency. AssistAI, in particular, offers benefits such as generating accurate and consistent responses with higher quality baselines, maintaining customer response consistency, correcting misinformation swiftly, and reducing hold times for live support channels by providing instant summaries.
To enhance accuracy and efficiency across digital customer experience, Trust & Safety, and Risk & Response workflows, AssistAI will be seamlessly integrated into the TaskGPT service offering for all TaskUs clients.
