Alvaria has unveiled the expansion of its collaboration with Avaya, to include the Alvaria CX platform, with the aim of delivering robust, enterprise-scale solutions for omnichannel-compliant outbound customer engagement.
“With the addition of Alvaria CX now available as part of the Alvaria portfolio through Avaya and their channel partners, we continue to build our partnership and offer the Avaya global partner network and customers the opportunity to provide premier proactive outreach solutions,” said Jeff Cotten, CEO, Alvaria.
Starting at the end of May, Alvaria CX will be available in the Avaya One Source store.
Alvaria CX builds on the existing capabilities offered by Avaya by introducing additional compliance options and flexible deployment solutions tailored to customer preferences, including on-premises, private cloud, public cloud, virtual private cloud (VPC), and hybrid environments.
Elsewhere, Alvaria has announced Alvaria Horizons, an innovation lab committed to developing cutting-edge technologies that will shape the future of the workplace.
“The pairing of the Alvaria outbound campaign and compliance management tools with Avaya Experience Platform enabled call center agents helps address the needs of Avaya's enterprise customers who have sophisticated outbound engagement strategies and the partners who support them,” said Omar Javaid, SVP and Chief Product Officer at Avaya.
Apart from the partnership with Alvaria, Avaya has also collaborated with LivePerson to merge the best of voice, digital, and AI technologies into a seamless omnichannel platform, as well as with Calabrio to usher in a new era for contact centers seeking to modernize and innovate within the cloud environment.
