Verint Enhances Fortune 500 Company’s AI Capabilities with Hybrid Cloud Bots

SoundHound AI and Perplexity Join Forces to Supercharge Voice Assistants

Morgan Freeman or Taylor Swift? Who Do You Want to Answer Your Customer Service Call? 

Avaya Announces Acquisition of Edify

72% of Agents Demand AI: Is Your Contact Center Keeping Up?

Yellow.ai Launches Orchestrator LLM, Setting New Standards in AI-Powered Customer Support

Sprinklr Announces a Host of AI-Driven Solutions to Enhance Customer Experience Management

Calabrio Unveils the Latest Game-Changer in Business Intelligence for Contact Centers