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Intercom Debuts the First AI Customer Service Bot Built with GPT-4

Momentive to Be Acquired by Symphony Technology Group for $1.5 Billion

Qualtrics to Go Private in $12.5B Deal

8×8 Reveals New Innovations Across XCaaS

Forethought Infuses Generative AI into Customer Support Automation

Drift Introduces GPT Integration to Provide Suggested Replies in Live Chat

Zoom President Sacked ‘Without Cause‘