Alorica has unveiled a groundbreaking solution called Real-time Voice Language Translation (ReVoLT) as part of its AI-driven suite, Alorica Clear. This innovative technology eliminates language barriers in live customer interactions, transforming how businesses engage with their diverse customer base. Alorica Clear, part of the Alorica IQ portfolio, not only offers seamless voice language translation but also includes features like accent localization and background noise cancellation.
“The demand for multilingual service is exploding due to an increasingly interconnected world where brands engage consumers through personalized experiences. Customers place high value on localization, but CX leaders are struggling to efficiently scale their contact centers across multiple geographies. Multilingual support has historically required fragmented queues or locations, which adds complexity and cost while reducing quality. ReVoLT is our strategic response to this growing need, empowering our clients to deliver centralized, effective and culturally sensitive customer support while achieving significant savings and improved service,” stated Mike Clifton, Chief Growth & Transformation Officer, Alorica.
ReVoLT addresses challenges such as language barriers and cultural nuances by delivering real-time, two-way voice translation in an impressive 75 languages. This integration enables organizations to establish service operations anywhere and provide support to customers worldwide in their native languages, enhancing service quality and potentially reducing costs by up to 50%.
Industry data reveals that a significant portion of businesses (29%) lose customers due to the absence of multilingual support. Moreover, 70% of end users express increased loyalty to companies offering services in their native languages. Alorica Clear not only caters to these market needs but also enriches customer interactions and improves business outcomes by leveraging AI, machine translation, and extensive language models.
What does Alorica Clear Suite offer?
Real-time Voice Translation: ReVoLT ensures bi-directional voice translation, grammar correction, and transcription for 75 languages and 200 dialects, prioritizing scalability and security.
Digital Translation: Supporting over 100 languages and dialects, agents can seamlessly conduct multilingual digital transactions through channels like chat, email, and documents.
Multilingual Cognitive Assistant: This feature interprets and resolves inquiries digitally in over 100 languages, uniquely tailored to match brand voice and objectives.
Accent Localization: Alorica Clear adapts to the natural language of customers, mitigating agents' accents during live interactions to ensure better comprehension.
Noise Cancellation: Specifically designed for Alorica Anywhere, the company’s work-at-home solution, this feature eliminates background noise and distractions.
Elsewhere, Alorica has just announced a strategic partnership with Automation Anywhere, an intelligent automation platform, to integrate its advanced GenAI-powered capabilities.
