Calabrio has unveiled its expansion in India through the introduction of its latest cloud offering. Specifically tailored to address the unique requirements of Indian enterprises, this in-country cloud deployment establishes Calabrio as the pioneering WEM organization to provide local businesses with unparalleled reliability, flexibility, and scalability for cutting-edge contact center operations.
"The launch of our new cloud offering in India is a testament to Calabrio’s commitment to empowering organizations with state-of-the-art WEM capabilities while adhering to local data regulations. With our significant investment in the region and a deep understanding of the Indian market, we are excited to offer a solution that not only meets regulatory needs but also drives innovation and growth for Indian enterprises," said Nick Smith, Vice President of Sales - Asia Pacific at Calabrio.
Having been a supporter of local businesses in India for over 15 years, Calabrio has a substantial presence with more than 100 employees in Noida, Uttar Pradesh. This strategic launch shows the company's deep commitment to India's growing economic landscape, aiming to meet the distinct needs of Indian contact centers by prioritizing data sovereignty and adherence to stringent local regulations.
Not too long ago, Calabrio also expanded to the Middle East, introducing AI-Powered Interaction Analytics on a public cloud infrastructure specifically designed for the Middle East.
Calabrio's novel cloud offering in India offers multiple noteworthy features, such as cutting-edge WEM solutions and data compliance.
Data compliance
Calabrio ensures compliance with key regulatory frameworks, including the Digital Personal Data Protection Act 2023, GDPR, HIPAA, and local Indian government regulations. All interactions and data are securely housed within the country, prioritizing privacy and regulatory adherence.
WEM solutions
Drawing upon Calabrio's acclaimed WEM solutions, Indian enterprises now have access to cutting-edge tools for workforce management (WFM) and quality management (QM). This enables them to enhance operational efficiency and elevate customer engagement.
Scalability
The local cloud infrastructure provides scalable solutions that adeptly support the dynamic needs of Indian contact centers. This fosters a climate of innovation and facilitates growth within this significant market.
Risk-managed cloud journey
Organizations can embark on their cloud journey with confidence, adopting a compliant and low-risk employee management solution. This ensures a seamless transition and robust performance throughout the transformation process.
In other news, Calabrio has announced the acquisition of Wysdom to enable its customers to harness the potential of AI and ML for enhancing agent engagement and productivity, and maximizing return on investment (ROI).
