Calabrio has announced updated Call Recording capabilities for enhanced integration with Webex Calling —part of Cisco’s cloud-native, unified communications and collaboration solution. The enhancements and integration include call recording and compliance management features originally designed for contact centers to Cisco's Webex Calling, therefore serving as a comprehensive, all-in-one solution.
Businesses can now meet regulatory standards, safeguard customer information, and mitigate legal and financial risks associated with non-compliance regardless of the Cisco platform.
"To improve business performance and efficiency, modern organizations recognize the importance of recording and analyzing calls for contact center agents, back-office and sales teams. Calabrio enables organizations to access all Webex Calling and Contact Center customer contacts in a single, easy-to-use unified application. Leveraging our long-standing partnership with Cisco and thousands of deployments, customers gain a single, intuitive interface for sharing contact data across their enterprise. Joint customers benefit from a widely deployed WFO solution for Webex Contact Center and Webex Calling platforms,” said Raj Shankar, Senior VP, Global Product Management, Calabrio.
This comprehensive solution ensures quicker time-to-value by offering an all-in-one solution that simplifies deployment, maintenance, and training.
Calabrio Call Recording is part of the Calabrio ONE suite and will be commercially available on August 27, 2024.
“Flexibility and compliance should be at the forefront of every organization’s collaboration strategy. With over 15 million users around the world and growing, Webex Calling enables organizations with a modern, cloud-based platform built for a complete customer experience. Using Webex Calling technology, Calabrio users can now access cloud-native call recording across the enterprise. With Webex Calling’s fully compliant enterprise-grade calling experience and Calabio’s extensive performance suite, businesses of all sizes are empowered to connect effortlessly and efficiently,” said Amey Parandekar, VP of Product, Webex Calling.
