Dialpad has partnered with T-Mobile to announce the widespread availability of AI Recaps and extend their exclusive partnership for another three years.
"Ai Recaps isn't just a feature; it's a step toward making AI a tangible reality for businesses and the modern workforce. It revolutionizes professional interactions, ensuring that every critical insight is captured with actionable summaries on every call and meeting. This collaboration is a clear indication of our unwavering resolve to bring AI's potential to life, continually innovating and refining our solutions to meet the dynamic needs of our customers," said Craig Walker, CEO & Founder of Dialpad.
In today's digital era, with advancements in AI and 5G, communication solutions should be seamless and efficient, facilitating better business interactions and boosting revenue.
Through this collaboration, customers will benefit from new AI-driven features, notably Ai Recaps, delivered with guaranteed uptime on T-Mobile's highly acclaimed 5G network. Ai Recaps, powered by Dialpad's proprietary DialpadGPT, a specialized large language model for business conversations, harnesses vast amounts of conversational data to offer tailored insights. This collaboration represents a significant advancement in business communication technology, merging Dialpad's expertise with T-Mobile's expansive 5G network coverage.
Since their strategic partnership announcement in 2021, Dialpad and T-Mobile have been dedicated to pioneering innovative technologies for enhanced communication solutions. Beyond AI innovation, Dialpad is also involved in T-Mobile’s 5G Network Slicing Beta, aimed at enhancing video calling experiences.
Following the launch of its Early Adopter Program (EAP) for Ai Recaps earlier this year, Dialpad has already processed Ai Recaps for over 50 million calls and meetings, revolutionizing professionals' workflow by reducing call review and note-taking time while accurately identifying actionable insights from conversations.
New features and benefits
As Dialpad's exclusive operating partner in the U.S., T-Mobile extends Dialpad's suite of AI-enabled benefits to its business customers. The general release introduces new features such as Auto-Save to CRM, Easy Sharing and Request to Share, Customizable Summaries, Easy Read Transcripts, and Scheduling Assistance, empowering users with enhanced collaboration and productivity tools.
“T-Mobile and Dialpad have been committed to bringing cutting-edge voice, video messaging and collaboration services to businesses in any industry. By bringing together T-Mobile’s leading 5G network and Dialpad’s new AI suite, we’re helping businesses work smarter and close deals faster through real-time insights from every customer interaction,” said Mishka Dehghan, SVP, Strategy, Product, and Solutions Engineering, T-Mobile Business Group.
One such success story is the Van Horn Automotive Group, which leveraged Dialpad's Ai products on T-Mobile’s network to boost employee training effectiveness by 20%. With the addition of Ai Recaps to its tech stack, Van Horn further streamlines its operations, enabling teams to focus on core activities with reduced note-taking time during meetings.
As part of Dialpad’s 12 Months of Ai initiative, Ai Recaps is a strategic investment among many others, with Dialpad dedicating $50M to Dialpad Ai Labs and the launch of new features such as Ai CSAT, Ai Scorecards, Ai Playbooks, Ai Coaching Hub, and PII Redaction, offering real-time support for sales, customer service, and team collaboration.
